Delivery & Returns Policies

Your order

We always aim to send your order within 24 hours from reception. Please note that our company is only open from Tuesday to Saturday. To guarantee delivery, we must have proper and complete addresses and make one delivery charge per delivery address. Orders are dispatched by Royal Mail 1st Class tracked service or by courier (UPS/TNT mainly). The delivery method will depend on the size, weight and value of the order.

Parcel delivered by our courier will require a signature on arrival. If you are not in, they will leave a card so you can contact them and re-arrange a delivery (please note that if you wish to change the address of delivery at this stage, a £5.00 charge will incur). To ensure a swift delivery, please enter the correct details and specify the name of your company if you are getting your order delivered to you work address. A day phone number is required in case we or the courier company need to contact you.

 

 

CANCELLATION, RETURNS AND REFUND POLICIES

We hope you will be delighted with the quality of our beautiful eco design products.

Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for a full refund for any item purchased from e-side.   

Term and conditions apply:

 

 

  UK EUROPE USA Notes
Standard Service £5.95 £15.00 £25.00 Lead time: 1-5 days
Next Day Service £15.00     Only available for UK Mainland. This guarantees delivery of your order next day by 8pm, providing we receive your order before 12 noon. Please ensure there is also someone at home to take delivery. If you place your order after 12 noon on Monday for example, your order will be dispatched on Tuesday for delivery on Wednesday. Please also note that our company is only open from Monday to Friday so any orders place on Friday after 12 noon will be processed the following Monday.
Saturday Delivery £25.00     This guarantees delivery of your order on Saturday by 12.30pm, providing we receive your order by the Friday before and by noon. Please note that some areas in the UK are subject to longer delivery times because of their remote locations: Next Day & Saturday delivery are not available for Northern Ireland, Scottish Highlands and Islands, Scilly Isles, Isle of Man and Channels Islands. For all these areas, the next day delivery service will be a 2-day delivery service.
Medium Furniture £15.00 £40.00 £80.00 Examples of Medium Furniture include: Brooklyn Desk, Caspar Desk, Come&Draw Table, to mention some.
Large Furniture £50.00 £80.00 £180.00 Examples of Large Furniture: Oeuf Mini Library, Oeuf Perch Bunk Bed, Oeuf Loft Bed, Amber in the Sky Bunk Bed, Flora Bunk Bed, IO Kids Design Bunk Bed, to mention some.